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Water/Wastewater Emergency Number 920-948-6825

Water/Wastewater Utility

The Utilities Department operates and maintains both the water and wastewater utilities. The water utility includes service to more than 2000 customers with 31 miles of water main, over 325 fire hydrants, 4 wells with iron filtration and chlorine addition. The wastewater utility services the same customers with approximately 30 miles of collection mains, 5 lift stations, and a 1.2 million gallon per day extended aeration wastewater treatment facility. The utilities also prepare monthly billing and operate the payment collection program.

Courtney Steger

Director of Utilities
Phone: 920-387-7906 ext 1223
csteger@mayvillecity.com

Nichole DeBaker

Utility Accountant
Phone: 920-387-7906 ext 1224
ndebaker@mayvillecity.com

Contact

Office Hours

June - August

Monday-Thursday 7:30 am to 3:30 pm
Friday 7:30 am to 2:00 pm

September - May

Monday-Thursday 8:00 am to 4:00 pm
Friday 8:00 am to 2:00 pm

Phone: 920-387-7906 x 1224
Email: utility@mayvillecity.com
400 Kekoskee St.
Mayville, WI 53050

Service Hours
Monday-Friday 6:00 am to 3:00 pm

Emergencies after Service Hours call 920-948-6825.

Notice



Mayville Utilities has been contacted by multiple homeowners regarding letters or visits received from a company called HomeServe USA Repair Management Corp. Homeowners received letters offering insurance plans for exterior water line coverage. HomeServe USA is in no way affiliated with or endorsed by Mayville Utilities. Similar mass mailings have occurred within other Wisconsin municipalities.

The only company currently authorized to send mailings on our behalf is HydroCorp. Any letters received from HydroCorp for cross connection inspections will be on utilities letterhead.

Payment Options

Water bills are sent out monthly and are due within 20 days of the billing date.

Payments can be made in the following ways:

Automatic Payment Plan - Free automatic payment set up is done at the Utility Department. The account balance will be automatically withdrawn on 16th of the month, or business day following the 16th. To sign up for this free service, fill out and return the ACH Authorization Form to the Utility Department at 400 Kekoskee Street.

Payment Service Network (PSN) also offers an automatic payment plan. PSN charges a nominal fee. 

             PSN hints:  - When setting up your account, enter the utility account number without the dashes;
                             - Make sure to enter the name(s) exactly as it appears on your bill;
                             - If you need any help setting up your online account, please contact PSN at their
                               toll-free phone number 1-866-917-7368.
                             - 
We accept Visa, Mastercard, Discover or e-Check online or by phone through PSN.
                             - Address or name changes cannot be made through PSN, you do need to contact our office 
                               directly at (920) 387-7906 x 1224.
                             - When making name changes, please let our office know you have a PSN account. 

Payment by Phone - Call Payment Service Network (PSN) toll free at 1-877-885-7968 to pay by phone.

In Person or By Mail - make payments by cash, check or money order at:

                                       Utilities
                                       400 Kekoskee Street
                                       Mayville, WI 53050
                                       Hours:

                                       June - August: 

                                       Monday - Thursday 7:30 AM - 3:30 PM, Fridays 7:30 AM - 2:00 PM

                                       September - May:

                                       Monday - Thursday 8:00 AM - 4:00 PM, Fridays 8:00 AM - 2:00 PM

                                       City Hall
                                       
15 S. School Street
                                       Mayville, WI 53050
                                       Hours: Monday - Friday 8:00a - 12:00p; 12:30p - 4:30p


City Hall has a silver drop box in their parking lot if you cannot make payment during business hours.

A late payment charge of 1 percent per month will be added to bills not paid within 20 days of issuance.  This late payment charge will be applied to the total unpaid balance for utility service, including unpaid late payment charges.  The utility customer or property owner may be given a written notice that the bill is overdue no sooner than 20 days after the bill is issued. Any bills not paid by the September due date will begin the process to be placed on the property owner's taxes.

Cross Connection info

HydroCorp has contracted with the City of Mayville to complete cross connection inspections on all commercial and residential properties in the city. The inspection process is in compliance with WI DNR standards. If you receive a letter please call them to set up inspection. The purpose of this inspection is to maintain the integrity of the public drinking water system and prevent contamination.

Documents

Water/Wastewater Utility
Application – 5/19/2017
  • File 1
Water/Wastewater Utility
Water Consumer Confidence Report – 5/19/2017
  • 2015
  • 2016
  • 2017
  • 2018
  • 2019
  • 2020
  • 2021
Water/Wastewater Utility
Impact Fees – 5/19/2017
  • File 1

FAQs

Pay Your Water Bill Online

Click here to pay your Water Bill 

*A convenience fee of $1.00 for check and saving payments; 2.75% (+$.50 if under $100) for credit and debit card payments.

How do I sign up for AUTO PAY at no extra charge?

Fill out the ACH Authorization Form.

Email completed ACH Authorization Form and a voided check to utility@mayvillecity.com.